Purbeck Guitar Festival Terms & Conditions
1. General Provisions
1.1. The Purbeck Guitar Festival (the “Event”) is produced and managed by Love It Local Ltd (the “Organiser”).
1.2. The Organiser reserves the right to alter the advertised line-up, performance times, or programme without prior notification. No refunds will be issued due to such changes.
1.3. The use of professional audio or visual recording equipment is strictly prohibited within the venue without prior written authorisation from the Organiser.
1.4. Tickets purchased from unauthorised vendors, touts, or secondary ticketing platforms may be voided, and the holder refused admission.
1.5. By attending the Event, attendees grant their express consent to be photographed, filmed, or recorded. This media may be used by the Organiser or authorised third parties for promotional, security, or commercial purposes in perpetuity without compensation.
1.6. Admission to the Event is at the absolute discretion of the Organiser and its security personnel.
2. Age Policy & Statutory Compliance
2.1. Attendees under the age of 16 must be accompanied at all times by a responsible adult aged 21 or over. A maximum ratio of three (3) minors per one (1) adult applies.
2.2. A “Challenge 25” policy will be strictly enforced at the bar. Any individual appearing to be under the age of 25 will be required to produce valid photographic identification before being served alcohol.
2.3. The Organiser and its contractors reserve the right to refuse the sale of alcohol to any individual who appears intoxicated or is unable to provide valid ID.
2.4. Valid forms of identification include a current photographic driving licence (full or provisional), a valid passport, or a PASS-accredited proof of age card. Photocopies or expired documents will not be accepted.
3. Tickets and Wristbands
3.1. Tickets are non-transferable and valid only when purchased via the official website: www.loveitlocalevents.co.uk.
3.2. All persons entering the festival site must possess a valid ticket. Tickets must be presented in full and untampered with to be exchanged for a wristband at the point of first entry.
3.3. Wristbands remain the property of the Organiser for the duration of the Event. Any wristband that has been tampered with, removed, or transferred will be deemed void, and the wearer will be required to leave the site.
3.4. The Organiser will not issue duplicates or refunds for lost, stolen, or damaged tickets or wristbands.
4. Refund Policy
4.1. All tickets are sold on a strictly non-refundable basis. This policy is clearly stated at the point of sale.
4.2. Cancellation insurance is offered at the end of the order by our provider Secure My Booking, a leading refund protection provider to leading arts & entertainment venues and ticket agents in the UK. For what is covered see: https://securemybooking.com/terms/uk/
4.4. If refund protection is not taken then refunds will only be considered under exceptional circumstances at the sole discretion of the Organiser.
4.3. No refunds shall be issued for tickets booked in error or for attendees unable to secure transportation to or from the venue. Attendees are advised to finalise travel arrangements prior to purchase.
5. Security and Conduct
5.1. The Organiser reserves the right to refuse admission or evict any person without a refund for behaviour deemed anti-social or dangerous.
5.2. Security personnel reserve the right to conduct bag searches and body pat-downs at any time (entry, egress, or within the site).
5.3. Any individual appearing to be under the influence of illegal substances or excessive alcohol at the entry gates will be refused admission.
5.4. Possession of items that may be used as weapons or that cause a public nuisance is strictly prohibited. Such items must be surrendered to security.
5.5. Engaging in illegal activity will result in immediate eviction and referral to the Police.
6. Limitation of Liability
6.1. The Organiser accepts no liability for personal injury, or for the loss of or damage to personal property (including items surrendered at security), except where such loss is caused by the proven negligence of the Organiser.
6.2. Parking facilities at Upton Country Park are used at the vehicle owner’s risk. The Organiser and venue management accept no responsibility for damage, accidents, or theft involving vehicles.
7. Prohibited Items and Substance Policy
7.1. Zero Tolerance: The Organiser operates a zero-tolerance policy regarding illegal drugs and “legal highs.” Possession will result in immediate ejection and police notification.
7.2. Only sealed containers of bottled water are permitted on site. The Organiser reserves the right to confiscate containers deemed excessive or unsafe.
7.3. Banned Items: Including but not limited to: glass containers, metal cutlery, gas canisters, aerosols over 250ml, fireworks, flares, lasers, megaphones, and drones.
7.4. It is a criminal offence for an adult to purchase alcohol on behalf of a minor. Any person found doing so will be evicted without a refund.
8. Fire, Safety, and Special Effects
8.1. Open fires and barbecues are strictly prohibited.
8.2. Smoking and the use of e-cigarettes are prohibited in all enclosed spaces, including the main bar, the garden and stage areas.
8.3. Attendees are advised that strobe lighting, smoke machines, and other special effects may be utilised during performances.
8.4. The operation of drones on or near the festival site is strictly prohibited.
9. Welfare and Housekeeping
9.1. Attendees are expected to respect the environment of Upton Country Park. Please use the designated recycling and waste bins provided.
9.2. For your safety, familiarise yourself with the nearest emergency exits and follow all instructions provided by stewards.
9.3. If you require medical assistance, please locate the nearest First Aider or alert a steward immediately. Do not attempt to move an unconscious person unless instructed by a medical professional.
10. Final Provisions
10.1. Disabled access and facilities are available; please contact the Organiser for specific requirements.
10.2. Car park tickets are available in advance for £5. Overnight sleeping or camping in vehicles within the car park is strictly prohibited.
10.3. The Organiser reserves the right to amend these Terms and Conditions at any time.