Frequently Asked Questions
The Basics: Where & When
Where is the festival?
In the Walled Garden at Upton Country Park, Poole (BH17 7BJ).
What are the opening times?
- Saturday, May 24: Gates open at 11:00 am. Music runs from 12:00 pm – 10:00 pm.
- Sunday, May 25: Gates open at 11:00 am. Music runs from 12:00 pm – 8:00 pm.
When should I arrive?
We recommend arriving by midday, when the music starts! To ensure a great experience for our headliners, last entry is 6:00 pm.
Is there camping?
No camping or overnight stays in vehicles are permitted on-site. We recommend South Lytchett Manor nearby for local camping.
Tickets & Admission
Can I buy tickets at the gate?
Yes, but only if we aren’t sold out! We highly recommend booking in advance to avoid disappointment.
Do I need to print my ticket?
Either a printed copy or a digital version on your phone is fine.
What is the refund policy?
Tickets are non-refundable and non-transferable unless the event is cancelled or rescheduled. The show goes on rain or shine! However, Cancellation Insurance is offered as an option when you’re ordering tickets by our provider Secure My Booking, a leading refund protection provider.
Can I leave and come back?
Yes. Your wristband allows for re-entry throughout the day.
Age Policy
Under 16s must be accompanied by an adult (21+). Maximum 3 minors per adult.
I’ve purchased a ticket but haven’t received my booking confirmation / tickets yet
Please check your junk folder first then contact us at info@loveitlocalevents.co.uk for any queries.
Parking & Transport
Where do I park?
Follow the signs to our designated festival car park. We recommend pre-booking your parking pass via our ticket page.
Is there public transport?
Yes! Use Morebus services 8, 9, 10, or 40 from Poole directly to the park (https://www.morebus.co.uk/).
Disabled Parking
Available in the festival car parking field, or in the regular Upton Country Park spaces (closer to the event on flatter ground, but available on a first-come, first-served basis).
Food, Drink & Facilities
Can I bring a picnic?
Outside food is not permitted. However, we have an exclusive pop-up bar and food menu on-site with a variety of snacks and meals. If you have specific dietary requirements please contact us directly at info@loveitlocalevents.co.uk.
What about drinks?
Only sealed bottled water is allowed. Alcohol and other drinks can be purchased at our bar (Challenge 25 in effect—bring ID!).
Where are the toilets?
Festival toilets are located just outside the Walled Garden. Public and accessible (RADAR key) toilets are also available near the Tea Rooms.
Are dogs allowed?
To ensure everyone’s comfort, no pets are allowed in the Walled Garden, with the exception of registered guide dogs.
Is smoking allowed?
The Walled Garden and Courtyard are smoke-free zones.
Seating & Comfort
Do I need to bring a chair?
- VIP/Premium Holders: A deckchair in the front 4 rows is included in your ticket.
- Standard Holders: You are welcome to bring your own patio chairs or picnic blankets for the Standard Zone.
What should I leave at home?
Please do not bring gazebos, tents, glass, metal cutlery, drones, or BBQs.
Please refer to our full terms and conditions at: https://purbeckguitarfestival.co.uk/terms-conditions/